HRM in BPO Companies – Strategic Approaches for People and Organizational Success

Motivating Employees for High-Performance High turnover is frequently observed in business process outsourcing (BPO) companies most of the time because many employees lose motivation because of monotonous tasks given to them. There is nothing as powerful as having a reward and recognition system in place, they motivate the employees and make them work harder. The above statements on the importance of reward and recognition in BPO segment may be examined in the light of Herzberg’s two- factor theory. From the Herzberg theory, he pointed out that employee satisfaction can be divided into two types of needs; the hygiene needs and motivation needs. Hygiene Factors Hyguene factors are considered as the factors that are required for workplace motivation. These factors can bring short-term satisfaction, but when they are absent, they lead to dissatisfaction. These hygiene factors include salary, interpersonal relations, company policies and administrations, supervision, and working condit...